Living Our Pledge: The Way a Claim Should Be Handled

When a tugboat lost a rudder and grounded in New York Harbor, resulting in a damaged hull and some oil leakage, the subsequent loss-and-recovery claim and our fast, expert response proved that relationship is key – after all, that’s where the hull meets the water.

This Claim case study demonstrates that we work hard to know our policyholders and their businesses. By getting to know our customers, we serve them better and build long-lasting relationships that add value to their overall experience with us: from risk consulting to underwriting to claim-handling.