File a claim

 Claims contacts and specific online services for claims reporting
For selected countries and regions and occasions (Central & Eastern Europe – General Aviation – and United States of America) specific services are available; please see below.
 
If your country is not listed below, please contact your broker or claims manager of your local office in order to file a claim.

LOSS RUN REQUESTS

AGCS Policies
Aviation – avcoe@agcs.allianz.com 
Marine – specialtymailbox@agcs.allianz.com 
All other lines – agrchicago@agcs.allianz.com

Fireman’s Fund Policies
NALossRuns@agcs.allianz.com 
Brokers and policyholders with current access to Agent Desktop or Policyholder Desktop may continue to access loss runs through those applications.

 

BILLING & POLICY SUPPORT

AGCS Policies
billing@agcs.allianz.com 
+1.800. 882. 6919

Fireman’s Fund Policies
service@ffic.com 
+1.800. 527. 5787

PREMIUM AUDIT
audittransmitdallas@ffic.com

To support your claims reporting experience, please be sure you choose the appropriate option below based on whether your policy is with Allianz Global Corporate & Specialty (AGCS) or Fireman’s Fund. For more help and support, please contact your broker.

AGCS Policies

Email: NewLoss@agcs.allianz.com

  • First Notice of Loss
    Call: +1.800.558.1606
    (International calls use 314.513.1353)
    Fax: +1.888.323.6450
    (International Faxes use 314.513.1345)
  • Claim which has already been reported
    Call: +1.800.870.8857

Mailing address:
Allianz Global Corporate & Specialty
Attention: First Notice Of Loss Claims Unit
One Progress Point Parkway
2nd Floor
O'Fallon, MO 63368

 

Fireman's Fund Policies

If you are a Fireman’s Fund policyholder, the following are your options for filing a claim. We also recommend that you contact your agent or broker for help and support when appropriate, and take the necessary steps to protect your property from further damage.

 

Online Claims Reporting

To file a claim electronically, please select the appropriate category listed below. If you submit your loss via the electronic loss report form, a confirmation will be presented to you once your claim has been submitted. An acknowledgement will also be sent to you via email containing your claim number.

  • Automobile: For automobile claims, including glass. 
  • Aviation: Aviation Claims Online is our online platform for North American insureds and brokers, allowing instant access to claim information and other services.
  • General Liability: For claims filed against you by another party (other than auto).
  • Professional Liability: For D&O, fiduciary liability, employment practices liability or excess claims.
  • Property: For buildings, inventory, loss of use or contents claims.
  • Marine: For ocean marine, ocean cargo, hull or inland marine claims.
  • Workers’ Compensation: For workers’ compensation claims.

 

Other Methods of Reporting

Email: CIFNOL@ffic.com

  • First Notice of Loss
    Call: +1.888.347.3428
    Fax: +1.800.511.3720
  • Claim which has already been reported
    Call: (800) 870-8857

Mailing address:
Allianz Global Corporate & Specialty
Attn: FFIC FNOL Claims Unit
One Progress Point Parkway, 2nd Floor
O’Fallon, MO 63368

 

California Workers Compensation

There are many ways to find the information you need. You can:

  • Locate a provider within the Medical Provider Network (MPN)
  • Reach the contact for the Medical Provider Network (MPN) by calling: 800.216.8025
  • Speak to a Medical Access Assistant (MAA) by calling: +1.800.468.7181
  • Obtain notifications regarding CA MPN regulations

 

All States: Workers Compensation

  • Look up a preferred Workers Compensation medical provider
  • Complete this form to nominate your provider to our recommended network.
  • For workers’ compensation eBilling, please reach out to our partner, Jopari Solutions, by calling: +1.866.269.0554 or visiting their website.

 

Preventing Fraud

We have an anti-fraud policy designed to detect and prevent fraud. To report any suspected fraud activities, please contact our Special Investigations Unit at SIUReferral@ffic.com or +1.800.317.8781.

We will be happy to name an Allianz agency near you.

Call: +49.89.3800.1930.1 
Email: luftfahrt@allianz.com
You can also find your nearest Allianz agency here.

An online claim form can be found here

Call: +49.89.2080.1617.1 
Email: luftfahrt-schaden@allianz.com
App: With the 
Aviation Damage App, you can quickly and easily report damage via your smartphone or tablet at any time. The app is available for free at Apple's App Stores and Google Play.

Allianz operates as an international insurer on almost every continent. Find Allianz in your own country/region.
With the Allianz network AGCS provides services in over 200 countries and territories.