Claims Service

  • We field one of the strongest claims teams of any global insurer
An insurance claim is the defining moment for our service – the moment when we deliver on our promise.
At Allianz Global Corporate & Specialty (AGCS), we are committed to deliver superior claims experience to our customers: before, during and after a loss. 

It’s when a loss occurs that you really need your insurer to act – promptly and unbureaucratically. A coordinated approach to global claims management is the key. Fast claims services and efficient claims handling is essential to help our clients resume their operations and manage their day-to-day business as quickly as possible.

AGCS fields a dedicated team of experts, highly respected in the market. We have many years of experience and expertise in managing claims in all our lines of business.

We will respond quickly upon discovering your loss:
 
  • Acknowledge your claim notification and provide contact details
  • Ensure that an expert contacts you to discuss the next steps in the event of a large loss
  • Give you certainty about your coverage as early as possible
  • Support you with fast claims payments - in a major first-party loss we will always consider interim payments
The right expert will be dedicated to your claim and listen to your needs. They will work in close cooperation with a dedicated global claims team and qualified service providers. 
We are flexible and solution-focused. Our approach is straight-forward and always mindful of your needs. We will work with you to come up with the best solution.
We will communicate with you proactively and:
 
  • Explain the claims process and how your policy will respond before outlining the next steps and timeframes
  • Clearly explain what is covered
  • Request information in a timely and clear fashion and keep you up to date with claims developments
our claims pledge

Insurance is truly a people business, and our claims team is at the heart of our service. This is why we field one of the strongest specialist claims teams of any major insurer.
 

  • Strength in depth: more than 450 experts in worldwide locations – focusing exclusively on industrial, corporate and specialty claims
  • Experienced: average claims adjusting experience of more than 10 years means that our claims handlers are respected experts in their field
  • Technically qualified: AGCS staff include engineers, lawyers and specialists such as master mariners or pilots
  • Connected: long-established relationships with leading external experts such as lawyers and loss adjusters
  • Coordinated: Global practice leaders ensure internal coordination and best practice; local teams deliver claims services in client locations 

We never forget that claims are more than just a financial obligation – they are the opportunity to repay our clients’ trust. This is why claims are a key part of the overall service of AGCS. To find the right solution for our clients, we work in close cooperation with them and their brokers, fielding an integrated team involving our claims experts, underwriters, risk consultants and other client service specialists.

We pride ourselves in providing technical insight and experience coupled with transparency and excellent communication. We are flexible to adjust to each client’s individual situation, offering local delivery with global support.

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Allianz operates as an international insurer on almost every continent. Find Allianz in your own country/region.
With the Allianz network AGCS provides services in over 200 countries and territories.