Digital Transformation and Insurance

A round-up of the latest worldwide digital initiatives for clients and brokers from AGCS

We constantly strive to be 'best in class' for our customers.

That is why Allianz Global Corporate & Specialty (AGCS) is seeking new options for advancing our capabilities by exploring the potential of different new technologies and platforms to innovate and enhance a superior customer experience. 

Digital transformation and insurance for us means capitalizing on the power of technology to revisit business models, serve customers through new channels and create essential user experiences.

We would like to introduce you to selected digital initiatives from AGCS.

Navigating through the complex, developing landscape of disruptive technologies
AGCS is developing robotic process automation bots to perform repeatable rules based tasks such as data entry and extraction or policy administration, benefitting customers and AGCS with faster  turnaround times and exceptional quality standards at reduced cost. So far, bots are cutting normal processing time by around 90% compared to manual entry  with a zero error rate.
AGCS is exploring the potential of the exciting Blockchain technology for the corporate insurance segment. AGCS' Alternative Risk Transfer team has successfully trialed this technology by creating a prototype solution for the existing captive insurance program of a global client. Another pilot demonstrated the benefits of Blockchain for transacting a natural catastrophe swap.
At AGCS, we understand that with the rise of new technologies and innovation, our customers  expect greater speed, ease of service and personalization when it comes to claims handling. That is why we are trialing numerous initiatives and projects around new technology and data analytics in order to transform our claims customer journey. Current pilots include a live stream loss adjusting app, drone services and aerial information platforms, a digital defense lawyer toolkit, a thermographic imaging initiative as well as a chat bot project.
Allianz operates as an international insurer on almost every continent. Find Allianz in your own country/region.
With the Allianz network AGCS provides services in over 200 countries and territories.