Digital Transformation & Insurance

A round-up of the latest worldwide digital initiatives for clients and brokers from AGCS

We constantly strive to be 'best in class' for our customers.

That is why Allianz Global Corporate & Specialty (AGCS) is seeking new options for advancing our capabilities by exploring the potential of different new technologies and platforms to innovate and enhance a superior customer experience. 

Digital transformation and insurance for us means capitalizing on the power of technology to revisit business models, serve customers through new channels and create essential user experiences.

We would like to introduce you to selected digital initiatives from AGCS.

Navigating through the complex, developing landscape of disruptive technologies
Data Analytics - Investing in technology to improve the ability to analyze and predict risks of the future across all lines of business
Exploring token-based payment systems & increase service turnaround through robotics
With Robotic Process Automation, AGCS already has over 80 active bots in place, with further applications in development. Focusing on data entry and extraction or policy administration, these bots are helping to increase service turnaround times while maintaining a zero error rate.
By exploring Blockchain, AGCS is working with one of the technologies driving the most exciting advancements in the corporate insurance industry. After the successful development of a Blockchain prototype for managing a captive insurance program, we are currently exploring a token-based payment system to make financial transactions more efficient – both internally and for our clients. 
Improving the claims journey experience & identifying new loss trends through claims data analytics

Utilizing the latest technological innovations to improve the claims journey experience for our clients is a fundamental focus at AGCS. In doing so, we strive for a simpler, faster and more personalized claims process for our customers. We are taking advantage of drone technology as well as satellite imagery to be quicker in assessing losses at hard-toaccess claims sites or after natural catastrophes. The use of Internet of Things sensors and how they can help mitigate losses through tracking and monitoring across marine cargo and industrial equipment is also being explored. Automated claims processing to accelerate smaller claims is another focus area, while automated text extraction from loss notifications is also in development so we can simplify the process for our customers. Our long-term vision is to provide a self-service claims portal to our customers that allows for a comprehensive overview of the claims process.

We have a dedicated claims team for data analytics. Analyzing the vast amount of claims data that AGCS has access to allows us to identify new loss trends we can share with clients to support loss prevention and mitigation.

Easy access to digital platforms and AGCS's services
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Allianz operates as an international insurer on almost every continent. Find Allianz in your own country/region.
With the Allianz network AGCS provides services in over 200 countries and territories.