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Claims philosophy and processes

We never forget that claims are more than just a financial obligation – they are the opportunity to repay our clients’ trust.

This is why claims are a key part of the overall service of Allianz Global Corporate & Specialty. To find the right solution for our clients, we work in close cooperation with them and their brokers, fielding an integrated team involving our claims experts, underwriters, risk consultants and other client service specialists.

We pride ourselves in providing technical insight and experience coupled with transparency and excellent communication. We are flexible to adjust to each client’s individual situation, offering local delivery with global support.

Our strict global claims standards ensure both speed and quality when handling a claim:

  • Aggressive timelines for response, handling and decision-making tied to claims handling standards for internal staff.
  • Client-facing service delivery ensured through closely monitored service standards for external service providers.
  • Handling and reporting standards ensure consistent and effective delivery of international insurance solutions by our global network.
  • To guarantee delivery we monitor our service using transparent performance indicators on a monthly basis.

Tailored, agreed processes deliver flexibility within a robust framework – before and after claims. Together with leading external experts such as lawyers and technical consultants, our processes ensure consistent and efficient services at all times. 

Typical steps of a claims process

Example claims process - step by step

These processes are discussed with clients in advance, ensuring that all parties are familiar with the procedures in the case of a loss.