Insurance is truly a people business, and our claims team is at the heart of our service. This is why we field one of the strongest specialist claims teams of any major insurer.
- Strength in depth: more than 450 experts in worldwide locations – focusing exclusively on industrial, corporate and specialty claims
- Experienced: average claims adjusting experience of more than 10 years means that our claims handlers are respected experts in their field – click here to read an example profile of a claims adjuster.
- Technically qualified: Allianz Global Corporate & Specialty staff include engineers, lawyers and specialists such as master mariners or pilots
- Connected: long-established relationships with leading external experts such as lawyers and loss adjusters
- Coordinated: Global practice leaders ensure internal coordination and best practice; local teams deliver claims services in client locations.
We are Allianz's global experts in corporate and specialty risk. Our goal is to put our customers at the heart of what we do, and to be recognized as the best in our business because of superior customer experience. As part of this customer focus, which we call ‘True Customer Centricity,’ we gather direct feedback from our customers to understand our strengths and where our customers’ pain points are, so that we can improve their experience with us.
Our 2016 NPS* survey (conducted in 22 countries and collected more than 3300 client and broker responses) confirmed our market-leading position and showed the value of our claims services.
Clients that have had claims experience with us are more willing to recommend AGCS (clients are three times more likely, brokers ten times more). The survey results also revealed high satisfaction with the expertise of our Claims professionals, our resolution approach, our clear and transparent communication as well as our responsiveness.
AGCS is focused to deliver strong Claims services, which is a positive differentiator and contributes to our customers’ satisfaction. The following are client feedback examples we received:
“A strong claims partner that keeps its promise”
“Best practice in every aspect!”
“Superior in terms of capacity and knowledge compared to peers.”
“Very experienced and stable claims professionals leading to efficient and very good communication”
“Very responsive, always call back if not available and (Allianz Global Corporate & Specialty) is a ‘top notch’ organization.”
“Very good experience with the fixed contact persons inland and abroad (high competence, answers within a short timeframe, clear solution orientation)”
“Excellent claims service. Technically sound and responsive.”
*Net Promoter® is a registered trademark of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc