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Support Services

BILLING & POLICY SUPPORT
Allianz Global Corporate & Specialty Policies
billing@agcs.allianz.com
800. 882. 6919
Fireman’s Fund Policies
service@ffic.com
800. 527. 5787

LOSS RUN REQUESTS
Allianz Global Corporate & Specialty Policies
Aviation – avcoe@agcs.allianz.com
Marine – specialtymailbox@agcs.allianz.com
All other lines – agrchicago@agcs.allianz.com

Fireman’s Fund Policies
commerciallossruns@ffic.com
Brokers and policyholders with current access to
Agent Desktop  or Policyholder Desktop may continue to access loss runs through those applications.

BILLING & POLICY SUPPORT
Allianz Global Corporate & Specialty Policies
billing@agcs.allianz.com
800. 882. 6919

Fireman’s Fund Policies
service@ffic.com
800. 527. 5787

BROKER SUPPORT
General System Access Requests and Broker Changes: brokeradministration@agcs.allianz.com 

Fireman's Fund Broker Policy Inquiries - Call 800. 242. 8055
 
CLAIMS (Click for additional claims information)
Allianz Global Corporate & Specialty Policies
newloss@agcs.allianz.com
Call: 800. 558.1606
Fax: 888. 323. 6450

Fireman’s Fund Policies
cifnol@ffic.com
Call: 888. 347. 3428
Fax: 800. 511. 3720

PREMIUM AUDIT
West Zone
Thomas Gaffney
415. 899. 6260
tom.gaffney@ffic.com

All Other Zones
Valda Evans
770. 889. 8220
valda.evans@ffic.com

POLICYHOLDERS
For questions about your policy's status or coverages, please contact your broker directly. Their information is located on the declarations page of your policy.