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How To Report A Claim

An insurance claim is the defining moment in our relationship with you.

At AGCS, we’re committed to delivering first-class service to our clients−before during, and after a loss. Please read our Claims Pledge to see how we plan to deliver outstanding claims service and support.

We want to hear from you about your claims experience with AGCS! Use the link on the Pledge to send us your feedback.

To support your claims reporting experience, please be sure you choose the appropriate option below based on whether your policy is with Allianz Global Corporate & Specialty (AGCS) or Fireman’s Fund. For more help and support, please contact your broker.

AGCS Policies:

Email: Allianz Claims 

Call: +1.800.558.1606 (outside of the US: +1.314.513.1353)

Fax: +1.888.323-6450 (outside of the US: +1.314.513.1345)

Mailing address:
Allianz Global Corporate & Specialty
Attention: First Notice Of Loss Claims Unit
One Progress Point Parkway
2nd Floor
O'Fallon, MO 63368

Fireman’s Fund Policies:

If you are a Fireman’s Fund policyholder, the following are your options for filing a claim. We also recommend that you contact your agent or broker for help and support when appropriate, and take the necessary steps to protect your property from further damage.

Online Claims Reporting

To file a claim electronically, please select the appropriate category listed below. If you submit your loss via the electronic loss report form, a confirmation will be presented to you once your claim has been submitted. An acknowledgement will also be sent to you via email containing your claim number.

Automobile For automobile claims, including glass. 

General Liability For claims filed against you by another party (other than auto).

Professional Liability For D&O, fiduciary liability, employment practices liability or excess claims.

Property For buildings, inventory, loss of use or contents claims.

Marine For ocean marine, ocean cargo, hull or inland marine claims.

Workers’ Compensation For workers’ compensation claims.

Other Methods of Reporting

Email: Fireman’s Fund Claims

Call: +1.888.347.3428

Fax: +1.800.511.3720

California Workers Compensation

There are many ways to find the information you need. You can:

Locate a provider within the Medical Provider Network (MPN)

Reach the contact for the Medical Provider Network (MPN) by calling: 800.216.8025

Speak to a Medical Access Assistant (MAA) by calling: 800.468.7181

Obtain notifications regarding CA MPN regulations

All States: Workers Compensation

Look up a preferred Workers Compensation medical provider

Complete this form to nominate your provider to our recommended network.

For workers’ compensation eBilling, please reach out to our partner, Jopari Solutions, by calling: 866.269.0554 or visiting their website.

Preventing Fraud    

We have an aggressive anti-fraud policy designed to detect and prevent fraud. To report any suspected fraud activities, please contact our Special Investigations Unit at SIUReferral@ffic.com or 800.317.8781.