Who are we?
We are the "go to" people for clients at Allianz Global Corporate & Specialty, part caretaker and part troubleshooter, forming trusted partnerships with clients, and providing one point of access to all our services.
We are part of Allianz Global Corporate & Specialty’s market management team and we are based in the main client-facing offices around the world.
We come from from various business areas – underwriting, operations, risk consulting, and other teams. In addition to in-depth knowledge of industrial insurance and relevant client industry sectors, the skills we value most highly are a genuine passion for customer focus and the ability to foster relationships.
Key account management is a challenging yet important role, which provides great opportunities to work with clients on a face-to-face basis, and to make a tangible difference to their risk management strategies. That is why it attracts some of the best people from various functions of our organization.
What are we responsible for?
Key account managers coordinate the overall Allianz Global Corporate & Specialty service to specific major accounts. Typically these are our largest clients, often with extensive global risk exposures and complex risk management needs across multiple products.
So our key account managers serve as the main point of contact for the client, bringing together all parts of our service (claims, underwriting, operations, risk consulting) across our worldwide network for our clients, and taking responsibility for overall coordination and communication on the account.
The ultimate goal of key account management is to create a superior experience for clients, becoming a partner of choice through dialogue and a premium quality service.
What we’re not responsible for is underwriting, but we work very closely with the underwriters to ensure that the clients’ needs are fully understood, and the risk solutions fit with our own strategy and risk appetite.
What do we do?
We manage client and broker relationships. We serve as their main point of contact and regularly meet with our clients and their brokers to discuss the overall service, including adopting a constant improvement philosophy and ensuring we understand the clients’ operations and risks.
We also manage the entire sales and service cycle, assuming accountability following a consistent set of key performance indicators for our clients and brokers.